Kaleyra listed as a representative supplier in the Gartner Market Guide for CPaaS
Posted: October 14, 2021 at 6:02 am MDT|Update: 28 minutes ago
NEW YORK and VIENNA, Virginia, October 14, 2021 / PRNewswire / – Kaleyra, Inc. (NYSE: KLR) (American NYSE: KLR WS) (“Kaleyra” or the “Company”), a growing cloud-based communications software provider providing a secure system of Application Programming Interfaces (APIs) and connectivity solutions in the API / Communication-as-a-Service (CPaaS) market, has been mentioned as a representative supplier in Gartner’s Market Guide for Communications Platform as a service. “
The study identified 20 vendors representative of the CPaaS market that offer a diverse portfolio of business services spanning North America, Europe, Africa, Asia Pacific, and Latin America. Kaleyra’s omnichannel business communications offerings via SMS, RCS, MMS, voice, video, WhatsApp and chatbots, in addition to its historic strong presence in the European and APAC markets, as well as the recent acquisition of the mobile messaging provider US-based mGage, fortifying its position in the list.
The report states that âend customers need deeper engagement with businesses over the communication channel of their choice. CPaaS providers have moved to advanced messaging capabilities (led by WhatsApp with omnichannel that combines traditional modes of communication) with advanced components to improve customer engagement. “1 This reaffirms Kaleyra’s synchronization with customer needs and further strengthens its promise to be their trusted CPaaS partner in terms of innovation, security and reliability.
âKaleyra’s inclusion in the Gartner Market Guide as a co-creator confirms our efforts to help companies around the world use technical and non-technical tools to drive their customer communication initiatives,â said Dario Calogero, Founder and CEO of Kaleyra. âWe hope to make cloud communications capabilities accessible to various end-user-focused teams within these large organizations, and collectively enable them to deliver exceptional customer experiences. “
The Gartner report also recommends that application and software engineering managers engaged in digital transformation to define the customer experience strategy âshould assess visual builders as part of their CPaaS selection process. make logical changes in a low-code environment. “1
Kaleyra’s wide range of robust APIs, coupled with its intuitive, codeless cloud platform, enables businesses to fully build omnichannel experiences and multi-step campaigns, and engage their customers via SMS, RCS, MMS , voice, video, WhatsApp and chatbots.
To explore Kaleyra’s CPaaS suite, visit www.kaleyra.com.
To learn more about including Kaleyra in the 2021 Gartner Communications Platform as a Service Market Guide, please visit this link.
1 Gartner, “Communication Platform as a Service Market Guide” Lisa Unden-Farboud, Brian doherty, Daniel O’Connell, September 27, 2021.
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner makes no warranty, express or implied, with respect to this research, including any warranty of merchantability or fitness for a particular purpose.
Kaleyra, Inc. (NYSE: KLR) (US NYSE: KLR WS) is a global group providing mobile communication services to financial institutions, e-commerce players, OTTs, software companies, logistics facilitators, service providers healthcare, retailers and other large organizations. worldwide.
Kaleyra now has a customer base of more than 3,800 companies around the world. Using its proprietary platform and robust APIs, Kaleyra manages integrated multi-channel communication services, including messaging, rich messaging and instant messaging, video, push notifications, email, voice services and chatbots.
Kaleyra’s technology securely handles billions of messages per month with over 1,600 operator connections in over 190 countries, including all US Tier 1 carriers.
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